Those will be paid out by the end of May. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Customers can choose to keep their credits if they like. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. More: Stay up to date on all of MLives coronavirus coverage. Set your price or use our recommended price and tap List tickets. Explain your scenario, and provide any applicable evidence. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . We will process the refund to your original payment method within 5 days. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Events that were postponed or rescheduled wont be refunded, Fowlks said. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Learn more about disclosing health and safety requirements on your listing. This may include details from your tickets (so be sure to keep them), or information from the event venue. NO MORE REFUNDS. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Select the ticket group you'd like to sell. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Dial 833-228-5143. "You can apply this coupon to one or multiple StubHub orders in the. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Log in to your StubHub account and click or tap Profile then Orders to view your event status. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. If you don't, we may cancel orders and charge you as provided in our User Agreement. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. Receive a full refund of your purchase 2. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. StubHub's sole discretion (unless a refund is required by law)." 24. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Your email address will not be published. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. For third party ticket resellers, it gets even more complicated. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. 2023 Advance Local Media LLC. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Suite 1800 Financial Center Lets pick a winner in every mens college basketball conference tournament. Powered and implemented by FactSet. Please enter valid email address to continue. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. The credits are valid through the end of 2022. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. 2023 CBS Broadcasting Inc. All Rights Reserved. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. But these are unprecedented times.. 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Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. Viagogo refused to refund her . S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. McMillan is represented by a Detroit law firm specializing in class actions. It doesn't look like the case has officially seen the courts yet. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. A StubHub official said Wednesday the company doesn't discuss active litigation. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. The firm does it on contingency, so you dont pay a fee. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Its a material term of the agreement, Kimmel explained. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Receive a coupon for 120 percent of your original. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Avoid close contact with people who are sick. The NHL suspended its season March 12. No. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. The fired Google engineer who thought its A.I. Theyve only suspended them. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Join us for a free, virtual event for International Women's Day on March 8! But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Did you find it helpful? August 20, 2020 / 6:06 PM Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. StubHub notes it was the first to offer the 120% credit for canceled purchases. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub updated their policy today. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Explain your situation and why you wish to receive a refund. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Theres a lot happening in the world. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. We rely on your financial support to keep making that possible. If these are not available, you will likely get a full refund. Those will be paid out by the end of May. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. After a canceled event, StubHub charges the seller for the amount collected. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub recently stopped offering cash refunds for canceled or postponed events. All rights reserved. Legal Statement. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Re: StubHub Notice of Dispute Event Cancellation Protection . Amid the coronavirus pandemic, StubHub changed its refund policy. You can apply this coupon toward multiple StubHub events in the same currency. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller.