Previous field experience in customer contact role. Ensure the validity of the test youre going to use before you share it with the applicants. EEI is heavily involved in public policy, business strategy planning, as well as facilitating education and the dissemination of information through conferences and forums. Personality testing has been used for the last 85 years as part of industrial, organizational, and vocational psychology. Tell me about atime when the scope of your work changed, yet the deadline did not. Demonstrated ability to understand Call Center processes, Managing difficult and non-difficult customers utilizing soft skills, Follow-up on tasks until completion utilizing organizational skills. We provide the resources and support needed to maintain a successful balance between work and home. Training in electrical theory involving primary or secondary distribution. With higher completion rates, you can expect to have a positive recruiting experience. This approach has saved us countless hours over the past five years.. Candidates interviewing for Business Analyst and Intern rated their interviews as the hardest, whereas interviews for Internship and Equipment Operator roles were rated as the easiest. Listed below are some popular Exelon interview questions: Exelon is one of the nations largest energy generators, providing electricity and natural gas to 7.8 million customers via the following subsidiaries: The Exelon Internship program is a 10-week summer program that gives you the opportunity to apply your academic knowledge, develop your skills, have some peer networking and develop your career. John had earlier revealed that he struggled with finding candidates that matched their hiring criteria, and asking them to take paper-based tests was a time-consuming process. The type of Xcel Energy test you will be required to take depends on the position to which you applied for. Excellent oral and written communication skills. and less likely to make a $25,000 hiring mistake. Job: Technical. Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Berke pre-employment assessments are used by over 700 employers to measure candidate motivations and abilities. Demonstrated analytical skills and judgment. Often, the candidates you interview turn out to be not as technically skilled as the job role requires. Exelon is one of the nations largest energy generators. Implementing this testing system will only provide positive impacts for everyone. 3. To keep it simple for you to understand, weve summed up the benefits of using the pre-employment tests in our next section. Such tools are called pre-employment assessments & tests or pre-hire tests created using online assessment software. Which of your past experiences do you consider a great opportunity to learn? JobTestPrep offers custom-made preparation packs for the various Exelon positions. The email literally had no context just had a username and said to complete by the following Monday. You can also prepare for the challenging Xcel Energy interview questions with our interview perpetration PrepPacks. A lot of these questions - you have to explain specific examples. Communicating with customers in-person, through email or chat, over the phone or on social media (Facebook and Twitter), Pilots and tests new customer contact programs, processes and technology, Must be high-energy, detail-oriented, and proactive, Work with other departments and follow up with customers on issues that need to be researched, Train, provide support, ideas and encouragement to Universal agents, Conduct live/recorded call monitors to ensure quality, and compliance, Audit accounts to monitor associate quality and training needs, Assist with floor management, escalated customer calls and universal agent questions. SASS, otherwise known as the Support and Systems Administrator Test is used for screening applicants for clerical and administrative support jobs. Description of projects that you have done, what the outcome was. A pre-employment aptitude test assesses individuals' abilities such as critical thinking, verbal reasoning, numerical ability, problem-solving, decision-making, etc. Accordingly, you can change or modify the questions in the test. Minimum 3 years Customer Service Call Center Background, Excellent knowledge of customer relations, This position will be scheduled for 40 hour a week. In this blog, we are going to discuss them from what they are to the best practices to implement them in your hiring process. Took POSS and then had about 30 minute STAR interview with 2 people. Here are five ways to optimize the effectiveness of your pre-employment testing program: Test as early in the recruitment process as possible to save time and money. SkillRobo is an online pre-employment assessment software that empowers the hiring team to save time and costs by streamlining the . Be prepared to discuss why you are a good fit to work at Exelon and the position you applied for. As a distance candidate they flew me out to the power plant site at Quad Cities Nuclear Generating Station. Pay Transparency Nondiscrimination Provision, Transparency in Coverage Pricing Disclosures Files Blue Cross Blue Shield of Illinois, Transparency in Coverage Pricing Disclosure Files Independence Blue Cross PPO, Transparency in Coverage Pricing Disclosure Files - Independence Blue Cross HMO. , and hence, rest assured that the candidates arent scoring using unfair means. PECO Energy Company, PLYMOUTH MEETING, How did you handle a change? 12112(b)(6); . Physical ability tests You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. as they give you a fair idea of a candidates personality, current knowledge level, and immediate training needs. The POSS test is broken up into 4 or 5 modules with varying times and time management is key to completing each module. Often hiring managers hire a candidate only because they have a great set of skills mentioned in their resume. These lies range from the skills listed to the diplomas secured. Past experience with construction and/or maintenance of electrical transmission/distribution equipment. Exelon patch side effects confusion. Xcel Energy assessment tests candidates who were found suitable for a position based on their Xcel Energy job application, will continue to carry out the required aptitude tests for the position they applied for. : 150ml : :. According to Harvard Business Review skill tests should be placed early in the hiring process. One of the most critical types of pre-employment testing, they are an indicator of a person's intelligence quotient (IQ). Pay Transparency Nondiscrimination Provision, Transparency in Coverage Pricing Disclosures Files Blue Cross Blue Shield of Illinois, Transparency in Coverage Pricing Disclosure Files Independence Blue Cross PPO, Transparency in Coverage Pricing Disclosure Files - Independence Blue Cross HMO. Determine what you need to test for: skills, culture, emotional intelligence. Below is a list of the EEI exams that you might come across: The CAST test is used in the hiring process for professions across construction and skilled trades. Use employment tests that screen out or tend to screen out an individual with a disability or a class of individuals with disabilities unless the test, as used by the employer, is shown to be job-related and consistent with business necessity. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How did you stick with a plan of action in spite of barriers and difficulties? You can limit the hours you spend on repetitive, time-consuming hiring activities and easily discover the right candidates for the job. I interviewed at Exelon (Washington, DC) in Nov 2022. Now that youre familiar with the benefits of using a pre-employment screening test, lets look at some of the best practices for using pre-employment testing. Strong PC Skills and professional telephone etiquette. Ability to carry equipment up to 50 lbs. Benefits for Employers I interviewed at Exelon in Nov 2022. These are some of the many companies that use EEI tests: The EEI series of tests are designed to assess skills in key areas such as mechanical comprehension and problem-solving. An extensive background check was made at this point that involved proof of education, asking where I lived and worked over the last 10 years, calling my references and asking them for more references, and a credit check. Your job seeking activity is only visible to you. Click the link in the email we sent to to verify your email address and activate your job alert. You should test for skills, learn if they have the desired knowledge, and get to know them. Full-time hire If you are a full-time hire from campus or an experienced hire, please reference this information as you progress through your pre-employment process. These aptitude tests are designed to test your knowledge and skills while the Xcel Energy behavioral assessment is done during the interview stage of the hiring process. Just for a formal introduction, pre-employment is undertaken when the employers want to check the potential of the employee's skills in their particular fields. What Is Pre-Employment Screening? EEIs members account for over one million jobs and supplies over a third of the US population across all 50 States. Tell us about a time you were faced with someone who did not agree with at work on a project or otherwise, and how did you handle this situation? The Customer Service Representative Test or CSR II is a pre-employment exam used to determine prospective employees who demonstrate strong customer service skills. Pre-employment tests are used to screen job applicants and can include testing of cognitive abilities, knowledge, work skills, physical and motor abilities, personality, emotional. Practice4Me 2018-2023, All rights reserved. Start preparing for Xcel Energy EEI tests with JobTestPrep's exclusive practice materials, which include test simulations, drills, study guides and more. Would you do something illegal to satisfy a client? But with a well-validated employment test, you can gather accurate information to determine if the candidate possesses the knowledge, skills, and abilities to excel at the job role youre hiring for. Such tests pose questions designed to estimate applicants' potential to use mental processes to solve work-related problems or to acquire new job knowledge. I sent her an email a few days later to follow up and see if the job position was still available to only get ghosted again! 64 votes, 21 comments. Follow Kamy @kamyanderson. These aptitude tests are designed to test your knowledge and skills while the Xcel Energy behavioral assessment is done during the interview stage of the hiring process. Xcel Energy Application - the Xcel Energy recruiting process starts with filling and sending the job application. We believe software should make you happy. Our people are the heart and soul of our business. Southwestern Public Service Company combines Xcel Energy Amarillo, Texas and Xcel Energy New Mexico. PA, Diversity, Equity & Inclusion (DEI) is a core value at Exelon - we embrace diversity, and ensure an equitable and inclusive culture, as we continue to innovate, grow and meet the dynamic needs of our employees, customers and community.