I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. It all depends on your payment method. No replacement and no more contact received. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. You are viewing the PayPal Community Archives. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At least, not in my experience. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. They have stopped responding to me on twitter so currently on here again waiting for a response. . Total Length: 38 in . i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? within 10 days. Bank reversal: Buyer contacts their bank to request a refund. 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I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How do I check the status of my dispute or claim. I dont recognize the recipients. It conducted an in-depth review of many factors and transaction details. If we're already reviewing your claim, you'll see . Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . A review of your . I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Connecting to the community is what The Post Newspaper is all about. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Select . I would like PayPal to refund my $303. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. The follow-up emails are no more . You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. There is a lot of confusion from people in regards to eBay and PayPal disputes. What should I do now? Hopefully, that would have generated a response from a real person. The Post Newspaper. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. He then agreed through the case to accept a return for a refund. I cannot report the problem. and our The seller never shipped it. All you need is an email address. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes . I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. PRESTO refunds are sent using Interac e-Transfer or direct deposit. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Leave the Archive. however the customer support person . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. First, go to PayPal's Resolution Center. . I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Click on your existing case in the Resolution Center. "Case Closed," it says. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. You need that kind of documentation to prove that these were not legitimate charges. No replacement and no more contact received. 1999-2023 PayPal, Inc. All rights reserved. But no refund, no email no nothing from Paypal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Paid out of my bank account, not via card. more than likely they were the ones who closed the account which could explain why no one at Chime . If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. I contacted PayPal on your behalf. Account . PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. But sometimes, even the best documentation isnt good enough. So an item not received case that I had opened was closed in my favour on April 25. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. The tab will open into a new window with an online . Cookie Notice How to Respond to a PayPal Dispute. Of course, you should not be liable for a transaction you never made. paid in the states. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. This decision was made because this transaction was not unauthorized. How did you fund the payment? Yea hopefully. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. NO_PREFERENCE. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Can you help me? I attempted contact with the company via email and via phone with no success. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Can I Request a Refund Via. That seems a little suspicious. I like the way you kept a careful paper trail. It is not what they offer. It's the certainty. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. No goods or refund after my case was closed :(. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. It is so frustrating not having any communication. and our Edge (PC) From the 'Settings and more' menu, select 'Settings. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Privacy Policy. I do not believe PayPal really investigated my claim. Fill out the form addressing your reason . Enter your Username and Password and click on Log In ; Step 3. No, you do not always have to return the item if the seller does not bother to respond to a dispute. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Use the seller's email you find there to send a refund request to the merchant. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. A week later, PayPal refunded your $303 without offering an explanation. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. This will show you the details of the transaction like below. Thats disappointing. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal.